FAQs


What’s different about your wallpaper?

We use a speciality wallpaper media that’s water activated. This process removes the need for any messy glue applications, paint rollers and traditional wallpaper installations. Our product is non-destructive and is easily removed. Our wallpaper is printed using the latest in eco-friendly latex inks 


How much is shipping?

We charge a flat rate of $15.00 for delivery within Australia. Depending on your location we use either The Australia Post network or a reputable courier company.


Do you ship internationally?

Yes, we’re happy to ship internationally. Please contact us here (link) for information on shipping rates to your country.


How long does delivery take?

We custom print and dispatch each wallpaper within 2 days of receiving your order. Please allow 10-14 days to receive your order.


Can I install my own wallpaper or do I need an expert?

We’ve designed our wallpapers to be installed by you the consumer. Our process is easy and requires no prior experience - just follow our install sheet.


Can I print my own design?

At present we’re focused on promoting our featured artists. We hope to in the near future offer a bespoke ‘design your own service’. You can register your interest here (link). If you’re an artists and would like to become a contributor to The paper Merchants—please contact us (link)


Do I need any tools to install my wallpaper?

We’ve provided an option to purchase an essential install kit which includes our suggested tools for the installation. These are all products that you’ll likely use again or possibly already own. We suggest you invest in a small plastic tub which will allow you to dunk your wallpaper in water, activating the adhesive and making your install an ease.